Shipping policy

Shipping Policy

Last updated: July 9, 2026

At TUMETRA, we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Please review our shipping policy below.

Order Processing

  • Orders are processed within 5-8 business days (Monday through Friday, excluding weekends and public holidays).

  • During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

  • Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Times

Estimated delivery times begin after your order has been processed.

  • Canada: 5–12 business days

  • United States: 5–12 business days

  • International: 7–20 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and selected shipping method. Any available free shipping promotions will be clearly displayed during checkout.

Tracking Your Order

When available, tracking information will be sent to the email address provided at checkout once your order has shipped. Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is provided and an order cannot be delivered, additional shipping charges may apply for reshipment. We are not responsible for orders delivered to incorrectly entered addresses.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, and other government-imposed charges are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary by country, and TUMETRA has no control over these charges or customs processing times.

Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including severe weather, customs inspections, carrier disruptions, or other unforeseen events.

If your order appears significantly delayed or you believe it has been lost in transit, please contact us at hello@tumetra.com, and we will assist you in working with the shipping carrier to resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at hello@tumetra.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged item(s) and packaging

We will review your request and work to provide an appropriate resolution.

Order Changes & Cancellations

Orders are processed promptly to ensure fast fulfillment. Once an order has entered processing or has been shipped, we may not be able to modify or cancel it.

If you need assistance, please contact us as soon as possible after placing your order.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

TUMETRA
Email: hello@tumetra.com